qe33's Privacy Policy
We take the security of your personal information very seriously. Read this policy for full details on how qe33 collects, uses, and stores your information.
Introduction and Scope
1 Introduction
qe33 ("we", "us", "platform") is an online gaming service provider in Bangladesh. This Privacy Policy ("Policy") provides a clear and complete description of how your personal information is collected, for what purposes it is used, and how it is kept secure.
By registering an account or using any service on the qe33 website (qe33.cam), you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our platform.
This Policy applies to all users, registered members, and account holders of qe33. We may update this Policy from time to time and will notify you of any significant changes in a timely manner.
What Information We Collect
2 Personal Information
When you open an account with qe33 or use our services, we may collect the following types of information:
- Your full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Mobile number (linked to your bKash, Nagad, or Rocket account)
- Bank account details (for financial transactions)
- Your address and location information
3 Automatically Collected Information
When you visit the qe33 platform, certain information may be collected automatically, such as:
- IP address and device type
- Browser type and version
- Date and time of access to the website
- Information about which pages you have visited
- Information collected through cookies and similar tracking technologies
- Gaming activity and transaction history
4 Information Received from Third Parties
In some cases we may also collect information from trusted third-party sources, such as identity verification service providers or fraud prevention services. This information is used solely to confirm your identity and ensure secure transactions.
Use of Collected Information
5 Purposes for Using Information
qe33 uses your personal information for the following purposes:
- Account registration and identity verification
- Processing financial transactions (deposits and withdrawals)
- Confirming the 21+ age requirement and implementing responsible gaming policies
- Fraud prevention and ensuring security
- Providing customer support and resolving complaints
- Fulfilling applicable legal obligations
- Sending relevant notifications to improve your experience
- Analysing platform performance and security
We will never use your information beyond the purposes stated above, and will not sell it to third parties without your explicit consent.
6 Marketing Communications
If you agree to receive promotional messages or offer notifications from us, we may send special offers and updates to your email or mobile number. You can contact our support team at any time to opt out of such communications.
Information Disclosure and Sharing
7 Sharing Information with Third Parties
qe33 may share your personal information with third parties only in the following circumstances:
- Payment processing: With bKash, Nagad, Rocket, Upay, or banks — solely to complete transactions.
- Identity verification: With registered verification services, to carry out the KYC process.
- Legal obligations: To comply with a court order or directive from a competent authority.
- Technology partners: Those who assist in operating our platform — under strict confidentiality agreements.
Beyond the above, we will never disclose your personal information to third parties.
8 International Data Transfers
In some cases your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that all parties involved comply with appropriate data protection standards and that the security of your information is maintained at all times.
Information Security and Protection
9 Security Measures
qe33 uses industry-standard security technologies and practices to keep your personal information secure. Our key security measures are:
- SSL (Secure Socket Layer) encryption — on all data transfers
- Strong password hashing and secure storage
- Regular security audits and vulnerability assessments
- Unauthorised access detection and prevention systems
- Restricted access policy — only authorised staff can view information
However, no method of transmitting or storing information over the internet can guarantee complete security. We strive to ensure the highest level of protection, but absolute security cannot be promised.
10 Data Retention Period
We retain your personal information only for as long as necessary. Even after an account is closed, information may be retained for as long as required to meet legal obligations, resolve disputes, or protect our legitimate interests. This period may generally be up to five years from the date the account is closed.
Cookies and Tracking Technologies
11 Use of Cookies
qe33 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To understand website usage and improve our services.
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
Your Rights and Controls
12 Your Rights Regarding Your Information
As a user of qe33, you have the following rights regarding your personal information:
- Right of access: The right to know what information we hold about you.
- Right of rectification: The right to request correction of inaccurate or incomplete information about you.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to object to processing: The right to object to your information being used for specific purposes.
- Right to withdraw consent: The right to withdraw any permission given on the basis of consent at any time.
To exercise the above rights, please contact our support team. We will endeavour to respond to your request as promptly as possible.
13 Effect of Closing Your Account
If you wish to close your account with qe33, please notify our support team. Even after the account is closed, information necessary to meet legal obligations will be retained for the required period. After closure, your information will no longer be used for active services.
Protection of Minors
14 Age Restriction Policy
qe33 strictly enforces a 21+ age policy. Our platform is for users aged 21 and above only. We do not knowingly collect information from any minor. If we become aware that a minor has inadvertently opened an account, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has used our platform inappropriately, please notify us immediately.
Policy Changes and Contact
15 Policy Updates
qe33 may update this Privacy Policy from time to time to reflect changes in its business operations, legal requirements, or technology. If there are any significant changes to the Policy, we will notify you by email to your registered address or through the platform.
If you continue to use the platform after a revised Policy has been published, you will be considered to have accepted the terms of the new Policy. We therefore recommend visiting this page regularly.
16 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- 24/7 Live Chat — direct support in Bengali
- Email: [email protected]
We generally endeavour to respond to your request within business days. For urgent matters, immediate assistance is available through live chat.